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2.0 | Why are there no input fields when I select certain Progress Note types?

This issue is typically caused by the Progress Note template configuration in PointClickCare (PCC) EHR.

First, verify whether the selected Progress Note type in PCC EHR contains the expected input fields. If the same note type does not display the corresponding input sections in PCC, it will also not display them in VitalLink.

Another common cause is that the Progress Note type is associated with a retired template. In PCC EHR, retired templates are identified by a "Retired" label when creating a new Progress Note. Although documentation can still be entered in PCC using these templates, VitalLink does not display input fields for retired templates.

Solution

  • In PointClickCare (PCC) EHR, navigate to Clinical > Setup > Progress Note Types or Progress Note Templates.
  • Verify that the selected Progress Note type is associated with an active Progress Note template.
  • If the template is marked Retired, update the Progress Note type to use an active template or restore the retired template.